Shipping policy

SHIPPING POLICY

INTRODUCTION

At Port City Comics, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines everything you need to know about how we process, ship, and deliver your purchases. By placing an order with us, you agree to the terms described below.

If you have any questions about your shipment, please do not hesitate to contact us:

Port City Comics 3960 Government Blvd, Mobile, AL 36693, United States Phone: +1 251-544-6585 Email: catmiwst@gmail.com

1. SHIPPING DESTINATION

We currently ship to addresses within the United States only. We do not offer international shipping at this time. Please ensure that your delivery address is complete and accurate before submitting your order, as we are unable to redirect shipments once they have been dispatched.

2. SHIPPING COST

We are pleased to offer free standard shipping on all orders. There are no minimum purchase requirements to qualify for free shipping. The shipping cost at checkout will always reflect zero additional charge to you.

3. ORDER PROCESSING TIME

Orders are processed on business days, which are Monday through Friday, excluding federal holidays. We make every effort to process and dispatch orders promptly. Please allow up to 1 to 2 business days for your order to be prepared and handed over to the carrier after your purchase is confirmed.

You will receive a confirmation email once your order has been placed, and a second notification once your order has been shipped.

4. ESTIMATED DELIVERY TIME

Once your order has been shipped, the estimated delivery time is 3 to 8 business days within the United States. Delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier workload, and other factors outside of our control.

Please note that business days do not include weekends or federal public holidays. Orders placed on weekends or holidays will begin processing on the next available business day.

5. SHIPMENT TRACKING

Once your order has been shipped, we will do our best to provide you with tracking information so you can monitor the progress of your delivery. If you have not received tracking details within a reasonable time after your order confirmation, please contact us at catmiwst@gmail.com and we will look into it for you.

6. SHIPPING CARRIERS

We work with reputable shipping carriers to deliver your orders safely and on time. The carrier used for your shipment may vary depending on your location and the nature of the items ordered. We reserve the right to select the most appropriate carrier at our discretion to ensure reliable delivery.

7. DELIVERY ISSUES

If your order has not arrived within the estimated delivery window of 3 to 8 business days, please take the following steps:

First, check your tracking information if provided to see the current status of your shipment. Second, verify that your shipping address was entered correctly at the time of purchase. Third, check with neighbors or building management in case the package was left with someone nearby or in a secure location.

If you have completed these steps and are still unable to locate your package, please contact us at catmiwst@gmail.com or +1 251-544-6585 and we will work with the carrier to investigate the matter on your behalf.

8. LOST OR STOLEN PACKAGES

Port City Comics is not responsible for packages that are lost or stolen after confirmed delivery to the address provided at checkout. If the carrier confirms delivery but you have not received your package, we encourage you to file a claim directly with the carrier and contact your local post office or delivery facility.

We will assist you in any way we can to resolve the situation, but we cannot guarantee replacement or refund for packages confirmed as delivered.

9. DAMAGED PACKAGES

If your order arrives visibly damaged, please take photos of the packaging and the item before opening or discarding any materials. Contact us within 7 days of delivery at catmiwst@gmail.com with your order number and photos of the damage. We will review your claim and work with you to arrange a replacement or refund as appropriate.

We ask that you do not discard damaged packaging until the matter has been fully resolved, as it may be needed to support a carrier claim.

10. INCORRECT ADDRESS

It is the customer's responsibility to provide a complete and accurate shipping address at the time of purchase. If an order is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges may apply in such cases.

If you realize you have entered an incorrect address after placing your order, please contact us immediately at catmiwst@gmail.com or +1 251-544-6585. We will do our best to update the address before the order is dispatched, but we cannot guarantee changes can be made once processing has begun.

11. DELAYS BEYOND OUR CONTROL

Port City Comics is not liable for shipping delays caused by circumstances beyond our reasonable control, including but not limited to severe weather conditions, natural disasters, carrier disruptions, customs holds, or other unforeseen events. In such cases, we will make every effort to keep you informed and to resolve any issues as quickly as possible.

12. RELATIONSHIP TO OTHER POLICIES

This Shipping Policy should be read in conjunction with our Return and Refund Policy and our Terms of Service. Together, these documents form the complete framework governing your experience as a Port City Comics customer.

CONTACT US

For any shipping-related questions or concerns, please reach out to us at any time:

Port City Comics 3960 Government Blvd, Mobile, AL 36693, United States Phone: +1 251-544-6585 Email: catmiwst@gmail.com