Refund policy
RETURN AND REFUND POLICY
OVERVIEW
At Port City Comics, your satisfaction is our priority. We stand behind every item we sell and want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return policy for orders shipped within the United States.
If you have any questions about a return or refund, please contact us directly:
Port City Comics 3960 Government Blvd, Mobile, AL 36693, United States Phone: +1 251-544-6585 Email: catmiwst@gmail.com
RETURN ELIGIBILITY
You may request a return within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:
The item must be in the same condition in which it was received. The item must be unused and in its original packaging where applicable. You must provide proof of purchase, such as your order confirmation or receipt. The return request must be submitted within 30 days of the delivery date.
Items that do not meet these conditions may not be accepted for return and will be sent back to the customer at their expense.
NON-RETURNABLE ITEMS
The following items are generally not eligible for return:
Items that have been damaged after delivery due to customer handling. Items missing original packaging, labels, or accessories included at the time of sale. Items explicitly marked as final sale or non-returnable at the time of purchase.
If you are unsure whether your item qualifies for a return, please contact us before sending anything back.
HOW TO INITIATE A RETURN
To start a return, please follow these steps:
Contact us by email at catmiwst@gmail.com or by phone at +1 251-544-6585 within 30 days of receiving your order. Provide your order number, the item you wish to return, and the reason for the return. Our team will review your request and provide you with return instructions, including the return shipping address. Pack the item securely to prevent damage during transit and ship it to the address provided.
We recommend using a trackable shipping method for your return, as we cannot be responsible for items lost in transit.
RETURN SHIPPING COSTS
If the return is due to our error, such as receiving a wrong or defective item, we will cover the cost of return shipping. If the return is for any other reason, the customer is responsible for return shipping costs. Original shipping was provided free of charge; however, return shipping fees are the responsibility of the customer unless the return is due to our error.
REFUNDS
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund. If your return is approved, a refund will be processed to your original payment method. Please allow a reasonable number of business days for the refund to appear on your statement, depending on your bank or payment provider.
We reserve the right to issue a partial refund if the returned item shows signs of use, damage, or is missing components that were included at the time of sale.
EXCHANGES
If you received a defective or incorrect item and would prefer an exchange rather than a refund, please let us know when you contact us. We will do our best to accommodate your request based on available inventory.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at catmiwst@gmail.com. Include your order number and photos of the item and packaging so we can resolve the issue promptly. We will arrange a replacement or full refund at no additional cost to you.
DELIVERY TIMEFRAME REMINDER
All orders are shipped with standard free shipping, with an estimated delivery time of 3 to 8 business days within the United States. If your order has not arrived within this timeframe, please contact us and we will investigate with the carrier on your behalf.
CONTACT US
For any return, refund, or exchange inquiries, please do not hesitate to reach out:
Port City Comics 3960 Government Blvd, Mobile, AL 36693, United States Phone: +1 251-544-6585 Email: catmiwst@gmail.com
We are committed to resolving any issue quickly and fairly. Thank you for shopping with Port City Comics.